Last Updated: October 21, 2026
Welcome to ZAKHRAFA. These Terms & Conditions govern your access to and use of our website, https://zakhrafa.store, and any purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
1. About ZAKHRAFA
ZAKHRAFA operates an online store offering products for purchase through its website.
Website: https://zakhrafa.store
Customer Support: [email protected]
If you have questions about these Terms & Conditions, please contact us using the email address above.
2. Eligibility and Use of Our Website
By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
You agree not to use our website for unlawful purposes, attempt to interfere with its security or operation, submit fraudulent orders, or misuse our content or services.
We reserve the right to restrict or refuse access where reasonably necessary to protect our store, customers, or business, subject to applicable law.
3. Products and Product Descriptions
We make reasonable efforts to display our products, descriptions, colors, images, sizes, and other details as accurately as possible.
However, colors and appearance may vary depending on your screen, device settings, materials, and manufacturing processes. Minor variations may occur between product images and the delivered item.
Many products may be produced on demand after an order is placed. Product availability, specifications, and descriptions may change without notice, provided that such changes do not unlawfully affect an existing order or your statutory rights.
If a product has a material error in its description or does not conform to applicable consumer protection requirements, please contact us.
4. Orders and Order Acceptance
When you place an order, you are submitting a purchase request. You will receive an order confirmation or acknowledgment by email.
An order acknowledgment does not necessarily mean that the order has been finally accepted. We reserve the right to reject or cancel an order where permitted by law, including in cases of suspected fraud, payment authorization failure, incorrect pricing, product unavailability, or an apparent technical error.
If we cancel an order after payment has been collected, we will arrange an appropriate refund to the original payment method, subject to applicable law and payment-provider procedures.
Please check your order details, shipping address, selected size, color, and product options carefully before completing your purchase.
5. Prices, Taxes, and Payment
Prices are displayed on our website in the currency indicated at checkout. Any applicable shipping charges, taxes, or other disclosed fees will be presented during checkout where required or available.
You are responsible for providing accurate billing and payment information.
Payments may be processed through PayPal or other payment methods made available at checkout. Payment processing may be subject to the relevant provider’s terms, privacy policy, verification procedures, and fees.
We do not intend to collect or store full payment card details directly unless our checkout explicitly provides for such processing.
Prices and promotions may change at any time. A change will not automatically alter the agreed price of an order that we have already accepted, except where permitted by law or necessary to correct a genuine error.
6. Production and Fulfillment
ZAKHRAFA may use third-party production and fulfillment providers, including Printful, to manufacture, print, package, and ship products.
Production generally begins after an order is submitted and payment is authorized. Processing and production times are estimates and may vary due to demand, product availability, quality checks, holidays, or operational circumstances.
Once production has started, cancellation or modification may no longer be possible. This does not affect any cancellation or withdrawal rights that cannot legally be excluded.
Third-party fulfillment arrangements do not remove any responsibilities ZAKHRAFA has to customers under applicable law.
7. Shipping and Delivery
Orders are shipped to the delivery address provided at checkout using the available shipping methods.
Estimated production and delivery times are not guaranteed unless expressly stated otherwise. Delivery may be affected by carrier delays, customs inspections, weather, public holidays, or other circumstances beyond our reasonable control.
Customers are responsible for entering a complete and accurate delivery address. If an address is incorrect, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or shipping.
International orders may be subject to import duties, customs fees, or taxes imposed by the destination country. Where these charges are payable by the customer, the customer is responsible for them unless otherwise stated at checkout or required by law.
For more information, please refer to our Shipping Policy.
Nothing in this section excludes any delivery obligations or consumer rights that apply under the law governing your purchase.
8. Returns, Refunds, and Defective Products
Our Returns & Refunds Policy explains how to request assistance with returns, refunds, damaged products, incorrect items, and manufacturing defects.
Because certain products are made to order, we may be unable to accept returns for reasons such as a change of mind or an incorrectly selected size where the law permits such exclusions.
However, this does not exclude or limit any mandatory rights you may have regarding defective, damaged, incorrect, misdescribed, or non-conforming products.
If your order arrives damaged or contains an incorrect or defective item, contact [email protected] with your order number and a description of the issue. Photographs may help us assess the claim.
Any applicable remedies will be handled in accordance with our published policies, the relevant fulfillment provider’s procedures where applicable, and mandatory consumer protection laws.
9. Cancellations and Order Changes
If you need to cancel or change an order, contact us as soon as possible at [email protected].
We will make reasonable efforts to accommodate requests received before production or fulfillment begins, but changes cannot be guaranteed.
Nothing in this section removes any statutory cancellation or withdrawal right that applies to your purchase. Exceptions for personalized or made-to-order products apply only where permitted by the relevant law.
10. Promotions and Discount Codes
Promotional offers and discount codes may be subject to specific conditions, validity periods, product exclusions, or minimum purchase requirements.
Unless expressly stated otherwise, promotional codes cannot be exchanged for cash and may not be combined with other offers.
We reserve the right to correct errors in promotions and to withdraw or modify future offers where permitted by law. Any such action will not unlawfully affect rights already acquired by customers.
11. Intellectual Property
Unless otherwise stated, the content on this website, including text, graphics, logos, designs, images, product presentations, and website materials, is owned by or licensed to ZAKHRAFA and is protected by applicable intellectual property laws.
You may access and use the website for personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, commercially exploit, or use our protected content without prior authorization, except where applicable law permits such use.
Nothing in these Terms transfers ownership of intellectual property to you.
12. Third-Party Services and Links
Our website may rely on third-party services, including payment processors, production and fulfillment providers, shipping companies, analytics tools, and advertising platforms.
Third-party websites or services may operate under their own terms and privacy policies. We are not responsible for independent third-party websites or services to the extent permitted by applicable law.
Our use of third-party providers does not remove any obligations we owe you under these Terms or applicable law.
13. Privacy and Cookies
Our collection and use of personal information are described in our Privacy Policy.
Our website may use cookies and similar technologies for essential website functions, analytics, personalization, and advertising, depending on the tools enabled.
Where required by law, we will seek consent before using non-essential cookies or similar tracking technologies. You can review the available cookie settings and choices presented on our website.
For more information, please read our Privacy Policy.
14. Website Availability and Accuracy
We aim to keep our website available and information accurate. However, uninterrupted access cannot be guaranteed.
Occasionally, the website may contain typographical errors, inaccurate information, temporary technical issues, or outdated product details. We reserve the right to correct errors and update website content.
Where an error materially affects an existing order, we will handle the situation in accordance with applicable law and any relevant obligations to the customer.
15. Limitation of Liability
To the extent permitted by applicable law, ZAKHRAFA will not be liable for indirect or consequential losses that are not reasonably foreseeable, arising from the use of the website or a delay or interruption caused by circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability that cannot legally be excluded and any mandatory consumer rights or remedies.
These Terms do not affect any legal rights you may have as a consumer.
16. Events Beyond Our Reasonable Control
We will not be responsible for delays or failures caused by events beyond our reasonable control, which may include natural disasters, severe weather, public emergencies, labor disruptions, transportation interruptions, customs delays, or major technical outages.
Where such an event affects an order, we will take reasonable steps to address the situation and comply with any applicable legal obligations.
17. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices, or legal requirements.
The updated version will be published on this page with a revised “Last Updated” date. Changes will apply from the date stated or otherwise indicated, subject to applicable law.
The version applicable to a particular order will be determined in accordance with the law and the circumstances of that transaction.
18. Governing Law and Consumer Rights
These Terms & Conditions are subject to applicable law. Any governing-law provision will operate subject to mandatory consumer protection laws that apply to your purchase.
If you are a consumer in a country that grants you mandatory rights, nothing in these Terms is intended to deprive you of those rights.
Where a dispute arises, we encourage you to contact us first so that we can attempt to resolve the issue fairly and promptly.
19. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Any invalid provision will be interpreted or replaced only to the extent necessary to make it enforceable while respecting applicable legal requirements.
20. Contact Us
If you have questions about these Terms & Conditions, your order, or our services, please contact us:
ZAKHRAFA
Website: https://zakhrafa.store
Email: [email protected]
We will make reasonable efforts to respond to customer inquiries as promptly as possible.
By using our website or placing an order, you acknowledge that you have had the opportunity to read these Terms & Conditions, subject to any consent or acknowledgment requirements imposed by applicable law.