Last Updated: October 21, 2026
At ZAKHRAFA, our products are made to order through our print-on-demand fulfillment partner, Printful. Because each product is produced specifically after an order is placed, our return and refund policy follows Printful’s fulfillment policy as closely as possible.
This policy explains when returns, replacements, and refunds may be available. Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.
1. Contact Us Before Returning an Item
If you experience a problem with your order, please contact us before returning any product.
Email: [email protected]
Website: https://zakhrafa.store
Please include your order number, a description of the issue, and any supporting photographs where relevant.
Do not send items directly to Printful or another fulfillment facility unless we have provided specific instructions.
2. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us so we can review the issue.
Examples include:
- Products damaged during delivery.
- Manufacturing defects or significant quality issues.
- Printing errors, such as a clearly incorrect design or print placement.
- Receiving the wrong product or an incorrect item.
Please provide clear photographs showing the problem and the affected product, together with your order number.
Where the issue is covered by Printful’s policy, we will submit a claim to our fulfillment partner and review the available resolution.
Depending on the circumstances, the resolution may include a replacement at no additional product or shipping cost to you, or a refund.
A return of the affected item may not be required for claims covered by Printful, although additional information or evidence may be requested.
All claims are subject to review and the applicable policy. Your mandatory legal rights remain unaffected.
3. Reporting Time Limits
For issues covered by Printful’s fulfillment policy, please contact us within the following periods:
- Damaged, defective, misprinted, or incorrect products: within 30 days of delivery.
- Packages that have not arrived: within 30 days of the estimated delivery date.
These time limits reflect Printful’s standard claim requirements. Contact us as soon as possible so that we can investigate and submit any eligible claim within the applicable deadline.
These operational deadlines do not override any longer or different period required by mandatory consumer protection law.
4. Returns for Change of Mind
Because our products are made to order, we do not offer voluntary returns or refunds solely because a customer changes their mind, dislikes a product, or no longer wants it, except where required by applicable law.
This restriction applies only to the extent legally permitted. Certain purchases may be subject to statutory cancellation or withdrawal rights, depending on the destination country and the nature of the product.
Where a legal right of withdrawal applies, we will handle the request in accordance with the applicable law.
5. Incorrect Size or Color Selected
Please review the product description, available colors, and size chart carefully before placing your order.
Printful generally does not cover refunds or replacements when a customer selects the wrong size or color.
Accordingly, ZAKHRAFA does not offer voluntary free exchanges or refunds for an incorrectly selected size or color, except where required by applicable law or where the product itself is defective, mislabeled, or otherwise non-conforming.
If the product received differs from the size or color actually ordered, please contact us for assistance.
6. Order Cancellations and Changes
Our products may enter production shortly after an order is submitted.
If you wish to cancel or modify an order, contact us immediately at [email protected].
We will attempt to accommodate the request if production has not started and the order can still be changed or canceled.
Once an order has entered production or fulfillment, cancellation or modification may no longer be possible, and Printful may no longer provide a refund for the fulfillment cost.
However, nothing in this section excludes any cancellation or withdrawal right that applies under mandatory law.
7. Packages Lost in Transit
If your order has not arrived by the estimated delivery date, please contact us with your order number and tracking details.
We will review the tracking information and, where appropriate, submit a claim to Printful or the relevant shipping provider.
For claims covered by Printful, the report generally must be submitted within 30 days of the estimated delivery date.
A tracking status showing “delivered” may require additional investigation with the carrier.
We will determine the appropriate next steps in accordance with the available evidence, applicable fulfillment policies, and your statutory rights.
8. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us immediately. Changes may be possible before fulfillment or shipment, but cannot be guaranteed.
If an order is returned because of an incorrect or incomplete address, an unclaimed parcel, or a failure to collect it from customs, additional shipping charges may apply if a reshipment is possible.
Printful generally does not cover costs resulting from a customer-provided incorrect address.
Any fees or remedies will be handled transparently and subject to applicable law.
9. Refund Processing
If a refund is approved, it will generally be issued to the original payment method, subject to the payment provider’s procedures.
The time required for the funds to appear in your account may depend on your bank or payment provider.
If a refund is required by applicable law, it will be processed within the legally required period.
An approved refund may cover the relevant product and shipping charges, as required by the circumstances and applicable law.
10. Return Shipping Costs
For voluntary returns or exchanges that are not covered by Printful, ZAKHRAFA does not provide free return shipping or reimburse return costs unless we expressly agree otherwise or applicable law requires it.
For a product covered by an approved Printful defect or fulfillment claim, follow the instructions provided by our support team. Do not return the item unless instructed.
Where a return, refund, or replacement is required by law, the allocation of costs will comply with the applicable legal requirements.
11. Refunds and Remedies Required by Law
This policy is intended to align with Printful’s standard made-to-order fulfillment policy and to avoid offering voluntary returns that our fulfillment partner does not cover.
However, ZAKHRAFA remains responsible for honoring any mandatory consumer rights that apply to an order. These rights may include remedies for defective or misdescribed products and, in certain countries and circumstances, cancellation or withdrawal rights.
Nothing in this policy is intended to remove those rights.
12. Contact ZAKHRAFA
For questions about returns, refunds, replacements, or order problems, contact:
ZAKHRAFA
Website: https://zakhrafa.store
Email: [email protected]
Please include your order number in all order-related inquiries so we can assist you efficiently.
Thank you for shopping with ZAKHRAFA.