SHIPPING POLICY

SHIPPING POLICY

Last Updated: October 21, 2026

Thank you for shopping with ZAKHRAFA. This Shipping Policy explains how orders are processed, produced, shipped, and delivered when you purchase from https://zakhrafa.store.

ZAKHRAFA uses print-on-demand production and fulfillment services, including Printful, to produce and ship many of the products offered in our store.

1. Order Processing and Production

Our products are generally made to order after a purchase is submitted.

Most orders are fulfilled within 2–5 business days. This is an estimate, not a guarantee. Processing times may vary depending on the product, production method, order volume, product availability, quality checks, holidays, or other operational factors.

Business days exclude weekends and applicable public holidays.

Production time is separate from shipping time. Your total delivery time includes both production and transportation.

2. Shipping Destinations

We offer shipping to eligible destinations supported by our fulfillment and shipping partners.

Available destinations depend on the product, fulfillment location, shipping method, and applicable restrictions. Some countries or regions may be unavailable because of legal requirements, customs restrictions, or carrier limitations.

Available shipping destinations and options will be displayed during checkout where supported.

We do not guarantee that every product can be shipped to every country.

3. Estimated Delivery Times

Delivery times depend on the destination, shipping method, product, and fulfillment location.

As a general guide, Printful publishes the following estimates for certain standard shipping methods:

  • United States and Canada — domestic shipping: approximately 3–4 business days after fulfillment.
  • International shipping from US or Canadian facilities: approximately 5–20 business days after fulfillment.
  • International shipping from European facilities: approximately 5–20 business days after fulfillment.

These examples do not apply to every product, destination, or shipping service. The available method and applicable estimate at checkout or in your order tracking information should be used for your particular order.

These estimates are not guaranteed delivery dates. Delays may occur because of production issues, carrier disruptions, customs inspections, severe weather, holidays, or other circumstances.

For current shipping information, please consult the official Printful Shipping page.

4. Shipping Costs

Shipping charges depend on factors such as the product, package size, destination, shipping method, and fulfillment location.

The applicable shipping charge will be displayed at checkout where available.

If an order contains multiple products that need to be shipped separately, additional shipping charges may apply.

Any shipping promotions or free-shipping offers will be subject to the conditions displayed when the offer is made.

5. Order Tracking

When your order has been fulfilled and shipped, tracking information will be provided where available.

You can use the tracking link to follow your shipment and review its latest status.

Tracking information may take some time to appear or update after dispatch. The availability and frequency of tracking updates depend on the carrier and destination.

If your tracking information has not updated for an unusually long period, please contact us at [email protected] with your order number.

6. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error, contact us immediately at [email protected]. We will try to help, but address changes cannot be guaranteed once production or shipping has progressed.

If a package cannot be delivered because an address provided by the customer is incorrect or incomplete, additional shipping costs may apply if a replacement shipment is available.

Any additional charges or proposed remedies will be communicated where applicable and handled in accordance with consumer protection law.

7. Customs Duties, Import Taxes, and Other Fees

International shipments may be subject to import duties, customs charges, taxes, or handling fees imposed by the destination country.

Unless the checkout explicitly states otherwise or applicable law requires a different arrangement, the customer may be responsible for these charges.

Customs fees and import requirements vary by country and are determined by the relevant authorities. ZAKHRAFA cannot guarantee that an international order will be exempt from additional charges.

Customers should check their local customs requirements before ordering if they are concerned about potential import costs.

8. Split Shipments

Some orders containing multiple products may be shipped in separate packages or from different fulfillment locations.

As a result, items from the same order may arrive at different times and may have separate tracking information.

Separate shipments do not necessarily mean that any item is missing. Please check the tracking information for each shipment before contacting customer support.

9. Delayed or Missing Orders

If your order has not arrived by the latest estimated delivery date shown in your tracking information, please allow a short additional period for possible carrier delays and check the tracking status.

If the package still has not arrived, contact us at [email protected] and provide your order number and tracking details.

We will review the available information and, where appropriate, work with Printful or the relevant shipping provider to investigate the shipment.

Claims for lost shipments may be subject to fulfillment-provider deadlines and evidence requirements. Please contact us as soon as possible so that any applicable claim can be submitted within the required period.

Nothing in this section removes any remedy or delivery right required by applicable law.

10. Delivered but Not Received

If tracking shows that your order was delivered but you cannot locate it, please:

  • Check the delivery address entered at checkout.
  • Check around your delivery location and with other household members.
  • Ask your local delivery provider whether the parcel was left at a collection point or another authorized location.

If you still cannot locate the package, contact us with your order number and tracking information. We will review the circumstances and determine the appropriate next steps.

The outcome may depend on the carrier’s investigation, available delivery evidence, fulfillment-provider policies, and applicable law.

11. Delays Outside Our Control

Delivery may be affected by circumstances beyond our reasonable control, including severe weather, natural disasters, customs inspections, carrier disruptions, public emergencies, and peak-season demand.

We will make reasonable efforts to assist with shipment inquiries, but delivery estimates cannot be guaranteed.

This section does not exclude any legal obligations or consumer rights that cannot be excluded under applicable law.

12. Shipping Issues and Customer Support

For shipping questions, delayed deliveries, tracking problems, or address concerns, contact:

ZAKHRAFA
Website: https://zakhrafa.store
Email: [email protected]

Please include your order number and relevant tracking information so we can assist you efficiently.

13. Relationship with Our Other Policies

This Shipping Policy should be read together with our:

  • Terms & Conditions
  • Returns & Refunds Policy
  • Privacy Policy

If a provision of this policy conflicts with a mandatory legal requirement applicable to your purchase, the mandatory legal requirement will prevail.

14. Changes to This Shipping Policy

We may update this policy from time to time to reflect changes in our fulfillment arrangements, shipping services, business practices, or legal requirements.

Any revised version will be published on this page with an updated “Last Updated” date.

Thank you for choosing ZAKHRAFA.